Welcome to Fleece Essentials LLC! Below are some frequently asked questions from our customers and their answers. If you have any further questions about our services or products, please feel free to contact us.
- Where can I check my order status?
You can check your order status by logging into your account or by using the tracking link in the confirmation email we send you.
- What payment methods do you accept?
We accept a variety of payment methods, including:
Credit cards (Visa, MasterCard, American Express, Discover)
Debit cards
Other major payment methods (subject to availability)
- How do I change or cancel an order?
If you need to change or cancel your order, please contact us as soon as possible via our customer service email or phone. Please note that once an order is in the processing stage, we may not be able to change or cancel it.
- Do you offer international shipping?
Currently, we only support shipping within the United States and do not offer international shipping services.
- What should I do if I receive the wrong item?
If the item you received does not match your order, please contact us within 7 days of receiving the item. We will assist you in processing and replacing the incorrect item.
- What is your return policy?
We offer one-time sales; all orders are finalized once confirmed. Only return requests due to product defects or errors will be considered, and you must contact us within 7 days of receiving the goods.
- How to contact customer service?
You can contact our customer service team through the following methods:
Email: shea@fleeceessentials.com
Phone: 857-367-5925