Thank you for choosing Fleece Essentials LLC. Below is detailed information about our refund and return policy. Please read it carefully before purchasing to understand our policies and procedures.

  1. One-Time Sale
    All products are one-time sales. Once your order is confirmed and your purchase is completed, the transaction is final. We do not accept returns or exchanges for personal reasons or changes of mind.
  2. Product Defects
    If you receive a product with quality issues or defects, please contact us within 7 days of receiving the item. We will provide a solution, including an exchange or refund, depending on the specific circumstances.
  3. Return Request
    To request a return, please follow these steps:

Contact Customer Service: Please contact us using the following methods, providing your order number and details of the issue:
Email: shea@fleeceessentials.com
Phone: 857-367-5925
Approval: Our team will review your request and inform you whether you meet the return conditions and the next steps.

Return Address: If your return request is approved, we will provide a return address. Please ensure the item is returned unused and in its original packaging.

  1. Refund Process
    Once we receive and inspect your returned item, if it meets our return policy requirements, we will process your refund within 5-7 business days. The refund will be returned to the original payment method used to pay for the item.
  2. Shipping Costs
    For returns due to product defects or errors, we will cover the associated shipping costs. For returns that meet our return policy but are requested for personal reasons, you will be responsible for your own shipping costs.
  3. Disclaimer
    This policy applies to products purchased on the Fleece Essentials LLC website.

We reserve the right to modify this refund and return policy at any time; all changes will be posted on the website and will take effect immediately.

  1. Contact Us

For any questions regarding our refund and return policy or for further information, please feel free to contact us:

Email: shea@fleeceessentials.com
Phone: 857-367-5925
Address: 2068 Northampton St Holyoke, MA 01040

Thank you for choosing Fleece Essentials LLC. We are committed to providing you with quality products and exceptional customer service!